Legal

Terms of Service

Last updated 22 August 2026 · Applies to dinom.ai and the DINOM application

1. Who these bind

These terms are between DINOM and the organisation that licenses it (the “Customer”). If you are using DINOM through your employer's workspace, or opening a brief link an agency was sent, you are using it under that organisation's licence and these terms apply to you too.

DINOM is the trade name of a sole proprietorship registered in Gujarat, India. There is no company: the proprietor, and the person legally answerable for everything on this page, is Panchal Nisarg Prashantbhai.

Place of business: Ahmedabad, Gujarat, India
Contact: founders@dinom.ai
The full registered address is on our GST registration and is provided on request.

2. Access

Access to DINOM is by invitation. We grant the Customer a non-exclusive, non-transferable right to use the service for their own business for as long as the licence is in force. We may change what the service does; we will not remove something a Customer relies on without telling them first.

Logins belong to individuals and are not to be shared. The Customer is responsible for what happens under their team's logins, and must tell us promptly if one is compromised. Only a workspace administrator may connect an integration or invite a new member.

3. Your data stays yours

Everything the Customer or their team puts into DINOM — enquiries, calls, bookings, briefs, files, connected account figures — remains the Customer's. We claim no ownership of it. We hold it as a processor and act on the Customer's instructions, as set out in the Privacy Policy.

We do not use one Customer's data to serve another, and we do not use it to train machine-learning models. A Customer may export their data at any time and may ask for a copy on the way out; see data deletion for what happens after.

4. What the Customer is responsible for

DINOM contacts people on the Customer's behalf, which makes some things theirs and not ours:

• Having a lawful basis to hold and contact every enquiry loaded into the workspace, and honouring Do Not Disturb registration and TRAI's telecom regulations.
• The accuracy of what is entered — RERA registration numbers, prices, cost sheets, project claims. DINOM formats and calculates; it does not verify.
• Ensuring the content published under their name complies with RERA advertising rules and the law generally.
• Getting whatever consent is needed before connecting a third-party account, where that account belongs to someone else, such as an agency's Business Manager.

5. What you must not do

• Resell, sublicense or provide DINOM as a service to a third party without our written agreement.
• Reverse-engineer, copy or attempt to derive the source of the service.
• Upload malware, or anything unlawful or infringing.
• Load personal data obtained unlawfully, including scraped or purchased contact lists without a lawful basis.
• Probe, load-test or attempt to reach data belonging to another workspace.
• Use the voice feature to impersonate a real person, or to conceal that the caller is an automated assistant.

We may suspend access without notice where continuing would break the law, endanger other Customers, or where an account is being used to harass people. We will say why, and restore access as soon as the cause is resolved.

6. Third-party connections

Where a Customer connects Google Ads, Meta, WhatsApp or any other outside service, that service's own terms govern it. We are not responsible for what a provider does, for its availability, or for a provider withdrawing access. Read-only connections are read-only; what DINOM reads is described in section 5 of the Privacy Policy.

7. Availability

We aim to keep DINOM available and we monitor it, but we do not promise uninterrupted service on these terms. Where a Customer has a signed agreement with a service level, that agreement governs. Planned maintenance is announced in advance where we can.

The AI features — voice qualification, lead scoring, the strategist — produce output that can be wrong. They are aids to a decision, never a substitute for one. Do not rely on them for legal, financial or regulatory judgements without checking.

8. Fees

Fees, term and renewal are set in the Customer's order form or written agreement. Unless that document says otherwise, fees are payable in advance, exclusive of GST, and non-refundable for a period already begun. We may suspend a workspace for non-payment after written notice and a reasonable chance to pay.

9. Confidentiality

Each side will keep the other's non-public information confidential and use it only to perform under these terms. That obligation survives termination. It does not cover information that is public through no fault of the receiver, was already known, or must be disclosed by law — and where the law compels disclosure, we will tell the Customer first unless we are forbidden to.

10. Intellectual property

DINOM, its software, design, documentation and brand remain ours. Nothing here transfers any of it. Feedback a Customer gives us may be used to improve the product without obligation, and carries no rights in their data.

11. Termination

Either side may terminate at the end of the current term by written notice, or immediately if the other commits a material breach and does not fix it within 30 days of being told. On termination the Customer's access ends, and their data is handled as set out at dinom.ai/data-deletion. Ask for an export before the workspace closes.

12. Liability

Neither side excludes liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot be excluded under Indian law.

Subject to that, neither side is liable for indirect or consequential loss, lost profit, lost business or lost data caused by the other; and each side's total liability arising out of these terms is capped at the fees paid by the Customer in the 12 months before the claim arose.

That cap matters more here than it would elsewhere, and it is fairer to say why: DINOM is a sole proprietorship, so there is no company between a claim and the proprietor. Both sides are agreeing to a limit that a Customer can weigh before signing rather than discover afterwards.

13. Governing law

These terms are governed by the laws of India. The courts at Ahmedabad, Gujarat have exclusive jurisdiction, and both sides agree to try to resolve a dispute in good faith before going there.

14. Changes

We may update these terms. Where a change materially affects a Customer, we will tell workspace administrators by email at least 30 days before it takes effect. Continuing to use DINOM after that date is acceptance. The date at the top always reflects the current version.

15. Contact

founders@dinom.ai · DINOM, Ahmedabad, Gujarat, India